Shipping policy

At 3D FUSE, every product is 3D printed and prepared specifically for your order. Because our products are made to order, production and shipping times may vary depending on the product, customization, destination, and order volume.

1. Order Processing & Production

Most products are made to order rather than shipped from ready-made inventory.

  • Orders are generally processed within 1–3 business days.
  • 3D printing and preparation generally take [2–7 business days], depending on the size, complexity, customization, and quantity of the order.
  • Customized products may require additional production time.
  • Orders are dispatched after the product has passed our quality-control process.

The estimated production time shown on the product page should be considered before placing an order.

2. Domestic Shipping — India

We ship across most serviceable locations in India.

Estimated delivery after dispatch:

Metro/major cities: 2–5 business days
Other locations: 4–8 business days
Remote locations: Delivery may take longer depending on courier serviceability.

Actual delivery times may vary due to courier delays, weather, public holidays, operational disruptions, or circumstances outside our control.

3. International Shipping

We may ship eligible products to selected international destinations, including customers in the European Union, United Kingdom, United States, Canada, Australia, and other supported countries.

International delivery times are generally:

7–20 business days after dispatch

Some destinations may take longer due to customs clearance, local delivery conditions, or courier delays.

International shipping availability and charges are calculated at checkout based on the destination, package weight, dimensions, and shipping service selected.

4. Shipping Charges

Shipping charges are calculated at checkout unless a free-shipping offer is specifically stated on the product page or during checkout.

Shipping charges may depend on:

  • Delivery destination
  • Product weight
  • Package dimensions
  • Number of items
  • Shipping method
  • Destination-country requirements

5. Customs, Duties & Import Taxes

For international orders, shipments may be subject to customs duties, import taxes, VAT/GST, brokerage fees, or other charges imposed by the destination country.

Where applicable, such charges are determined by the destination country's laws and customs authorities.

Unless explicitly stated at checkout, customs duties, import taxes, brokerage charges, or other destination-country charges are the customer's responsibility.

Customers are responsible for providing accurate delivery and customs information required for successful delivery.

We cannot guarantee the exact amount or timing of customs charges because these are determined by the relevant authorities or courier.

6. European Union Orders

For eligible orders shipped to customers in the European Union, applicable VAT and import procedures may be handled according to the tax and customs method applicable to the order.

Where the Import One-Stop Shop (IOSS) is used for an eligible shipment, applicable VAT may be collected at checkout.

Customers should review the taxes and charges displayed during checkout before completing their purchase.

EU customers may also have statutory consumer rights, including withdrawal rights for eligible products. Certain made-to-order or clearly personalised products may be excluded from the statutory withdrawal right where the applicable legal requirements are satisfied.

Nothing in this policy limits any mandatory consumer rights applicable under the laws of the customer's country.

7. Made-to-Order & Personalised Products

Because our products are manufactured using 3D printing technology after an order is placed:

  • Production begins after the order is confirmed.
  • Production times may vary according to product complexity.
  • Personalised products may require additional production time.
  • A production delay does not necessarily constitute a shipping delay.

For customised or personalised products, please carefully verify all information entered during checkout, including names, text, dimensions, colours, and uploaded files.

8. Tracking

Once your order has been dispatched, we will provide tracking information where tracking is available.

Tracking information may take 24–48 hours to become active after the shipment is handed over to the courier.

Customers are responsible for monitoring their shipment and ensuring that someone is available to receive the package where required.

9. Incorrect or Incomplete Address

Please ensure that your shipping address, phone number, email address, postal code, and other required information are accurate before placing your order.

We are not responsible for delivery failures, delays, additional shipping charges, or returned shipments caused by an incorrect or incomplete address provided by the customer.

If a shipment is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for reshipment.

10. Damaged Package

If your package appears significantly damaged when delivered:

  1. Photograph the package before opening it.
  2. Photograph the product and packaging after opening.
  3. Contact us at [support@3dfuse.in] within [48 hours] of delivery.
  4. Include your order number and photographs/videos showing the damage.

We will review the claim and determine the appropriate resolution in accordance with our applicable policies and consumer rights.

11. Lost or Delayed Shipments

Although we work with established shipping providers, delivery delays can occur due to circumstances beyond our control, including:

  • Customs clearance
  • Weather
  • Public holidays
  • Courier operational issues
  • Incorrect address information
  • Transportation disruptions
  • Government or regulatory restrictions

If tracking indicates that a shipment is delayed or appears lost, contact us at [support@3dfuse.in] with your order number.

We will coordinate with the relevant courier and assist with the investigation.

12. Failed Delivery / Returned Shipments

If an order cannot be delivered because of:

  • Incorrect address
  • Incorrect contact information
  • Customer refusal
  • Failure to collect the package
  • Repeated unsuccessful delivery attempts
  • Destination restrictions

the shipment may be returned to us.

Additional shipping charges may apply if the customer requests reshipment, subject to applicable consumer laws.

13. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at support@3dfuse.in.

Because our products are made to order, cancellation may not be possible once production has started.

Cancellation rights are subject to the applicable laws and the terms of our Refund & Cancellation Policy.

14. Delivery Estimates

All delivery times displayed on our website are estimates rather than guaranteed delivery dates, unless explicitly stated otherwise.

Production time and shipping time are separate.

For example:

Estimated total: 5–7 business days

15. Contact Us

For questions regarding shipping or an existing order, please contact:

3D FUSE
Email: support@3dfuse.in
Website: 3dfuse.in

Please include your order number when contacting us about an existing order.